Cloud IVR Solutions
Are you stuck in a rigid contract with a plain old telephone provider? Do you want to benefit from the advanced PBX System features only big businesses can enjoy at the fraction of their normal cost?
With the Hercules Technologies IVR Solutions, you can have all the greatest telephony features on the market without the costly penalties of breaking a contract with your landline phone service provider. Our business phone system is a state-of-the-art Interactive Voice Response System that handles all your incoming calls with the class you have been dreaming about.
How does this work?
You simply have your calls forwarded from your analogue telephone service to the dedicated number Hercules Technologies will give you, and we’ll take it from there: your Hercules Technologies Inbound IVR Solution will handle the calls just the way you want them handled, and redirect them flawlessly to the numbers of the right employees on your traditional phone service. Your employees don’t lose time answering misdirected calls, and you won’t even need a receptionist.
At Hercules Technologies, we have gathered all current Hosted PBX innovations and IVR Technology in our business phone system, and made it even more versatile, powerful and affordable. All your callers can hear professionally recorded interactive voice menus (IVR/auto-attendant) and be directly transferred wherever is needed. You can have your incoming calls handled with premium ACD features such as call queues, hunt groups, and answering rules based on time schedules, Caller ID, etc.
Historically, interactive voice response (IVR) solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
Best-in-class hardware and IVR software are only the foundation. A team of IVR experts is needed to best leverage this platform to address customer needs, streamline development and control operational costs.This team should include employees and consultants who know IVR technology and challenges well. Ideally, IVR teams should include one or more members who have experience with IVR integration, configuration, reliability and redundancy, application development, and IVR solution deployment management.
Telephony infrastructure includes telephone lines, call switching equipment, and call centre Automatic Call Distributors (ACDs). Telephone lines for IVR can be standard analog lines, digital T1, or digital ISDN lines. These lines are connected on one side to the IVR platform and, on the other, to call switching equipment including Telco switches, Voice over IP gateways, and corporate PBX’s; or in some cases, directly to call centres via an ACD.
IVR applications direct the IVR platform to prompt callers, gather input, and transfer callers to other phones. IVR applications also call on existing back-end database and application servers to retrieve records and information required during the course of a call.
Linux Server Management
There are many different Linux dedicated servers out there so how do you know the server you choose will fulfill your needs? Well there are two different factors you must take into account that will determine the performance and usability of the server.The first factor you should look at is the hardware of the Linux server, this will determine if your server is built to last and if the server will be able to cope with the tasks you require.This is where Hercules Technologies has the greatest advantage as we utilise latest Dell and HP hardware to deliver the power, reliability and flawless performance you require from your dedicated server.The second factor is the software; Linux operating system you choose can make a difference to both the usability and functionality of the server.
Managed Office Networking
A superior office network service will drive your business to the next level of success. The right office network service, whether it is for a small business or a corporate headquarters, makes communication effortless and businesses efficient.We are proud to say that Hercules Technologies is the leader in the office network service industry, because we are fast and flawless in every step of the process: From planning and implementing, to indispensable office network support and maintenance.Our office network support specialists will make sure your company has the office network service that perfectly satisfies your needs. No matter what type of office network service you receive, with Hercules Technologies, it will always be reliable, fast and easy to use.
“The most trusted and respected IT Solutions Company”
I’ve found the service and aftercare to be excellent, following up on issues and with quick resolution. Projects are handled well, working around our needs, essential to us as a business. I can highly recommend Hercules Technologies Pvt Ltd as they are professional guys, communicate well and always deliver on time. Ritesh Rai , Raicon Infrastructures
Hercules Technologies Pvt Ltd is an integral part of our team, they’re always on hand to quickly resolve issues either remotely or at our office premises. They have a fabulous team of friendly and experienced staff who always go above and beyond, we would definitely recommend them.
Team at Hercules Technologies Pvt Ltd is always quick to respond, their helpful team never fails to deliver a professional and prompt solution to any IT problems we encounter helping to support the on-going success of our business. We are very much satisfied with their services.
As we have grown, Hercules Technologies Pvt Ltd have worked alongside us, developing our systems to ensure the smooth running of the business. Client support is efficient and effective and response times are excellent. They have always performed well and delivered their projects on time.
We pride ourselves on achieving excellence in client service and have chosen a partner that shares this ethos. Hercules Technologies Pvt Ltd reacts quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.