Why Choose us
We place our clients’ needs first, the technology is simply a means to an end that supports growth and success. Find out how we’re different and why we should be your preferred choice for IT Consulting.
Heard it all before?
If you shop around, most other IT Service agencies seem to be saying the same thing. Expectations and demand are now well understood by marketing teams in this industry, so we all know what we need to offer in order to meet needs and to stay in business.
At Hercules Technologies, we make every effort to go beyond our client expectations.
You first – Technology second
It’s easy to say, but we understand that we’re a customer service organisation first and foremost, before we are a technology-driven company. It doesn’t matter how clever the technologies or our technical skills are, without you, they mean nothing. You’re our number 1 priority.
Accountability and ownership (equals good value)
We encourage our employees to take personal ownership of your IT support and service issues, even if they’ve escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that mean we’re able to report back to you, so you know that you’re getting good service and value for money.
Honesty and professionalism
Culture is important to us, our company values aren’t just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service. Like many providers, we recognise that plain speaking is a key element in your decision-making and ensuring that your technology works for you.
Our efficiencies allow us to pass benefits to you
We’re proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organisational success, we also practice what we preach.We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally – with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality.
Technology is still important
Although we place you first when it comes to our goals and culture, it doesn’t mean that we neglect technology. We’re fully committed to accreditation, training and certification. We only partner with the best suppliers, too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.
You’ll soon get to know the team and your account manager. We won’t just be there if something goes wrong or if there’s a quick sale in the offering. Because we place so much importance upon our customer service we strive to turn our relationship with you into a true trusted partnership.
Your success is our success
Our success comes from you, through us helping you make best use of technology to forge efficiencies of your own, create your own differentiators, be more dynamic and competitive, and ultimately achieve success.
Mission & Objectives
Hercules Technologies Pvt Ltd is a technology Consulting & engineering Company. It is one of the unique and one of the most respected Startups in India’s private sector. Our customer-focused approach and the continuous quest for quality have enabled it to attain and sustain its uniqueness in all its major lines of business. Hercules Technologies believes that progress must be achieved in harmony with the environment. A commitment to community welfare and environmental protection are an integral part of our corporate vision. We Have Sufficient Tools to Explore to make a purpose simpler and efficient. We at our desk brainstorm to help your Business smooth operation and continued Exposure.
Culture & Values
At Hercules Technologies, we understand that people are our most important asset. A lot of operations in IT are automated these days, but with widespread automation comes the risk of inflexibility and failure to understand people’s needs and goals. One of our key differentiators is our people.Hercules Technologies is like a family. There’s no office politics behind the scenes, and no nonsense, but this also comes from working hard to find the right people in the first place. If you look around here, there are a lot of smiling faces. Being at work should be enjoyable and rewarding, and, at Air-IT, it is. The result is more than just individual happiness though. It reflects in people’s behaviour and effort, and more importantly, positive attitude to our clients.
“The most trusted and respected IT Solutions Company”
I’ve found the service and aftercare to be excellent, following up on issues and with quick resolution. Projects are handled well, working around our needs, essential to us as a business. I can highly recommend Hercules Technologies Pvt Ltd as they are professional guys, communicate well and always deliver on time. Ritesh Rai , Raicon Infrastructures
Hercules Technologies Pvt Ltd is an integral part of our team, they’re always on hand to quickly resolve issues either remotely or at our office premises. They have a fabulous team of friendly and experienced staff who always go above and beyond, we would definitely recommend them.
Team at Hercules Technologies Pvt Ltd is always quick to respond, their helpful team never fails to deliver a professional and prompt solution to any IT problems we encounter helping to support the on-going success of our business. We are very much satisfied with their services.
As we have grown, Hercules Technologies Pvt Ltd have worked alongside us, developing our systems to ensure the smooth running of the business. Client support is efficient and effective and response times are excellent. They have always performed well and delivered their projects on time.
We pride ourselves on achieving excellence in client service and have chosen a partner that shares this ethos. Hercules Technologies Pvt Ltd reacts quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.