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Quality and Service
We’re a customer service organisation first and foremost, technology is simply the focus for the services we deliver. This philosophy separates us from other IT Solution companies. Here’s how…
Good service is our first priority
We make sure that we put our client’s needs first to ensure that we deliver a customer experience that is second to none – our clients are our number one priority.
It doesn’t matter how brilliant our technical team is, if we’re not able to help you achieve your goals and ambitions through technology, then we have fallen short of our expectations. Many IT providers forget this. They forget that without their clients they have no business.
We love technology too
We’re just as “passionate” about technology as other IT Solution companies. Our engineers go home at night and have fun exploring the capabilities of technology in a safe environment, and find more efficient ways of doing things, and, combined with their in-depth, continual training and experience they’ve become experts.
Happy and healthy clients
Our philosophy, proven by experience, is that if we help our clients succeed through their IT and communications and keep them happy and productive – then in return we’ll succeed too.
We believe in the “virtuous spiral” – the opposite of a vicious circle. If you do well, we’ll do well. And if we do well we can provide a better service to you, and this will help you succeed even more. And so it goes on. And in the process trust builds too.
Our near perfect track record of 98% client retention is testament to this.
Other ways we improve quality and service levels
We also continually monitor and improve our quality and level of service through.
Culture and Values
At Hercules Technologies, we understand that people are our most important asset. A lot of operations in IT are automated these days, but with widespread automation comes the risk of inflexibility and failure to understand people’s needs and goals. One of our key differentiators is our people.Hercules Technologies is like a family. There’s no office politics behind the scenes, and no nonsense, but this also comes from working hard to find the right people in the first place. If you look around here, there are a lot of smiling faces. Being at work should be enjoyable and rewarding, and, at Air-IT, it is. The result is more than just individual happiness though. It reflects in people’s behaviour and effort, and more importantly, positive attitude to our clients.
Mission & Objectives
Hercules Technologies Pvt Ltd is a technology Consulting & engineering Company. It is one of the unique and one of the most respected Startups in India’s private sector. Our customer-focused approach and the continuous quest for quality have enabled it to attain and sustain its uniqueness in all its major lines of business. Hercules Technologies believes that progress must be achieved in harmony with the environment. A commitment to community welfare and environmental protection are an integral part of our corporate vision. We Have Sufficient Tools to Explore to make a purpose simpler and efficient. We at our desk brainstorm to help your Business smooth operation and continued Exposure.
“The most trusted and respected IT Solutions Company”
I’ve found the service and aftercare to be excellent, following up on issues and with quick resolution. Projects are handled well, working around our needs, essential to us as a business. I can highly recommend Hercules Technologies Pvt Ltd as they are professional guys, communicate well and always deliver on time. Ritesh Rai , Raicon Infrastructures
Hercules Technologies Pvt Ltd is an integral part of our team, they’re always on hand to quickly resolve issues either remotely or at our office premises. They have a fabulous team of friendly and experienced staff who always go above and beyond, we would definitely recommend them.
Team at Hercules Technologies Pvt Ltd is always quick to respond, their helpful team never fails to deliver a professional and prompt solution to any IT problems we encounter helping to support the on-going success of our business. We are very much satisfied with their services.
As we have grown, Hercules Technologies Pvt Ltd have worked alongside us, developing our systems to ensure the smooth running of the business. Client support is efficient and effective and response times are excellent. They have always performed well and delivered their projects on time.
We pride ourselves on achieving excellence in client service and have chosen a partner that shares this ethos. Hercules Technologies Pvt Ltd reacts quickly to resolve issues and never compromise. Service consistently reflects our required high standards and integrates seamlessly.